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Wacom tablet troubleshooting

Important information for Wacom tablet users.

Installing the latest drivers

If your Wacom device seems to work when you first plug it in, but you experience erratic behavior (for example, problems with stylus pressure or with drifting or offset of the brush stroke), you need the latest tablet driver.

NoteIf you switch from serial to USB devices, try uninstalling the tablet driver and reinstalling it.

For the latest Wacom drivers, go to the Support area of http://www.wacom.com. Install a tablet driver only after you have plugged in the Wacom device, uninstalled the previous driver, and restarted.

NoteFor PC users, do not install Wacom drivers on a Tablet PC. Only install those drivers provided by your Tablet PC manufacturer.
Using default tip pressure feel

If you find that brush strokes change abruptly from too light to too dark as you vary the amount of pressure you apply to your stylus:

1. For PC users, display the Wacom Tablet Properties window. Access this window from Start > Settings > Control Panel > Wacom tablet.

   For Mac users, find the installed Wacom drivers and double-clicking the Wacom Tablet icon to access this window.

2. To customized settings for other applications, add Autodesk SketchBook Pro to the list of applications with customized tool settings, which applies the changes only to it.
3. Move the Tip Pressure Feel slider to half-way between Soft and Hard.

   The shape of the pressure curve in the More Options display must be a diagonal line. It takes this shape by default when you move the Tip Pressure Feel slider to the middle.

   NoteFor information about using SketchBook with Wacom tablets, see the section to follow, Stylus responsiveness.

Stylus responsiveness

Adjusting system stylus responsiveness

Styli (pens) for various systems each respond differently to the pressure you apply. If you dislike the feel of your current stylus, use the following instructions.

NoteThis setting affects brushstrokes for all pressure-sensitive brushes.

1. Select a pressure-sensitive brush, such as the pencil.
   NoteYou cannot adjust stylus responsiveness, unless the current brush is pressure-sensitive.
2. Select Edit > Pen Responsiveness.

   The Pen Responsiveness window appears.

3. Move the slider to the right to increase the responsiveness of the stylus.

   For PC

   For Mac

   As you move toward the Less end of the scale, the feel of the stylus becomes softer. You do not have to press hard to get dark and thick strokes.

   As you move toward the More end of the scale, the feel of the stylus becomes harder. Press hard to get dark and thick strokes.

4. Test your stylus on the canvas. Experiment with different types of brushes.
   NoteThe Pen Responsiveness window stays up while you test.
5. Keep testing with different responsiveness values until the marks on the screen look and feel right.

   With heavy pressure, the markers and other heavier brushes tend to make dark, thick strokes. With light pressure, the pencils tend to make light, but visible strokes.

   NoteYou may need to adjust the pen responsiveness each time you use a different tablet or stylus.

Adjusting stylus responsiveness for one brush

The Pen Responsiveness window applies to all brushes.

To create a brush that responds differently to the pressure you apply to the stylus, create a do-it-yourself brush and change its size and opacity levels. See:

- Adjust the pressure sensitivity of a Do-It-Yourself brush

NoteBrushstrokes can change abruptly from too light to too dark as you vary the stylus pressure. Setting the tip pressure feel to its default value corrects the abrupt changes. For details, see Wacom tablet troubleshooting.

Adjusting Tablet PC settings

For PC users, optimize your workflow by changing Tablet PC settings.

NoteThe following settings are for the Microsoft Windows XP Tablet PC Edition operating system running on Tablet PCs. They do not apply to other operating systems.
NoteDo not install Wacom drivers on your Tablet PC. Only use drivers provided by your Tablet PC manufacturer.
Using primary landscape orientation

For best performance, in the Tablet and Pen Settings window, change the controls for the primary landscape orientation.

1. On your system toolbar, click this icon.

2. In the menu that appears, select Properties.

   NoteDo not click Change screen orientation.

   The Tablet and Pen Settings window appears.

3. Click the Display tab.
4. Click the Primary landscape screen orientation.
   NoteFor PC users, some Tablet PC models run more slowly in Portrait mode due to hardware implementation. We recommend using Landscape mode in this situation.

Selecting the best performance setting

The best performance setting improves the speed of the operating system for the Tablet PC:

1. For PC users, browse to your system's Start menu.
2. Select Settings > Control Panel > Help.
3. Click the Performance and Maintenance > Managing your computer’s performance link in the left pane.
4. Follow the instructions in Changing visual effects.

Disabling the pop-up keyboard

When you wiggle the stylus, a keyboard window appears. If you find that this window interferes with your sketching workflow, you can temporarily disable the window as follows:

1. For PC users, in your system toolbar, click this icon.

2. In the menu that appears, select Properties.

   The Tablet and Pen Settings window appears.

3. Click the Pen Options tab.
4. Under the Pen Action heading, select the Start Input Panel Gesture option.

   The option turns blue when selected.

5. Click the Settings button.
6. Disable the Enable Start Input Panel Gesture checkbox.
   NoteWhen entering text again (for example, to type a file name), turn this setting back on. As an alternative, try increasing the size threshold of the stylus wiggle by increasing the value of the Gesture slider to Large.
7. Click OK.

Disabling the right mouse button menu

If a right mouse button indicator keeps popping up next to the stylus and is interfering with your drawing, disable the right mouse button menu. You can enable this setting later to use the menu.

1. On your system toolbar, click this icon.

2. In the menu that appears, select Properties.

   The Tablet and Pen Settings window appears.

3. Select the Pen Options tab.
4. Under the Pen Action heading, select the Press and Hold option.

   The option turns blue when selected.

5. Click Settings.
6. In the window that appears, disable the Enable press and hold for right-click check box.