Home > Troubleshooting > Clear the Paper Jam > Paper is Jammed at the Back of the Machine

### Paper is Jammed at the Back of the Machine

If the machine's control panel or the Status Monitor indicates that there is a jam in the back (Rear) of the machine, complete the following:

1. Leave the machine turned on for 10 minutes. This allows the internal fan to cool the extremely hot parts inside the machine.
2. Open the back cover.
3. Pull the blue tabs at the left and right sides toward you to release the fusing unit cover.
   WARNING
     HOT SURFACE

     The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

4. Use both hands to gently pull the jammed paper out of the fusing unit.
5. Close the fusing unit cover. Make sure the blue tabs at the left and right sides lock into place.
6. Close the back cover until it locks in the closed position.

Related Information
  - Clear the Paper Jam

Go to top of page