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<div class=Section1>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal align=center style='text-align:center'><st1:PersonName><b


 style='mso-bidi-font-weight:normal'><span style='mso-bidi-font-size:10.0pt;


 font-family:Tahoma'>Adobe</span></b></st1:PersonName><b style='mso-bidi-font-weight:


normal'><span style='mso-bidi-font-size:10.0pt;font-family:Tahoma'> Software


Activation<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>What is activation?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>Activation


is the process of validating your software installation to enable the product


use rights for a specific computer. The product use rights are granted by your


software license agreement.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>What rights does my product


license agreement provide?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>The </span><st1:PersonName><span


 style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> product license agreement allows


you to install and use the product on a primary computer and also on a


secondary computer (on a desktop computer at home or on a laptop computer),


provided that the two copies are not used simultaneously. For more information


about </span><st1:PersonName><span style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> software licenses, see <a


href="http://www.adobe.com/products/eulas/">Adobe product license agreements</a>.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>Is any personal


information transmitted during activation?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>No.


Activation is completely anonymous and no personally identifiable information


is transmitted. The unique serial number assigned to each copy of </span><st1:PersonName><span


 style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> software is combined with a


machine identifier for your computer. When you activate your product, this


machine identifier, the product serial number, and the string name of the


computer are transmitted to </span><st1:PersonName><span style='font-size:10.0pt;


 font-family:Tahoma'>Adobe</span></st1:PersonName><span style='font-size:10.0pt;


font-family:Tahoma'> to ensure that each genuine copy of its software is not


activated more than the permitted number of times. The activation system does


not collect, transmit, or use any personal information.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>I have used </span></b><st1:PersonName><b


 style='mso-bidi-font-weight:normal'><span style='font-size:10.0pt;font-family:


 Tahoma'>Adobe</span></b></st1:PersonName><b style='mso-bidi-font-weight:normal'><span


style='font-size:10.0pt;font-family:Tahoma'> software with activation in the


past. Whats different now?<o:p></o:p></span></b></p>





<p class=MsoNormal><st1:PersonName><span style='font-size:10.0pt;font-family:


 Tahoma'>Adobe</span></st1:PersonName><span style='font-size:10.0pt;font-family:


Tahoma'> is simplifying the activation process. In the past, activation was an


explicit process that you needed to complete within 30 days of first using the


product. Starting with Acrobat 9, the software activates automatically upon


detecting an active connection to the Internet. Activation occurs silently in


the background. Activation via the telephone will no longer be necessary or


offered as an option.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>How do I activate my software


if I dont have access to the Internet?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>The </span><st1:PersonName><span


 style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> software detects when a connection


to the Internet is available and processes the activation automatically. If a


connection is not available, the product will continue to run normally and will


attempt to activate during a subsequent session.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>Can I move my license


to a new computer?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>Yes. You


can deactivate the software either on your primary or secondary computer, and


start using it on your new computer. A license can be deactivated a maximum of


20 times. If you attempt to deactivate more than 20 times, the deactivation


will be denied and the software will remain activated on your computer.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>What happens if my


computer is stolen or damaged and cannot be repaired?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>If your


computer is stolen, damaged beyond repair or the hard drive is completely


re-imaged, the activation will be lost. In either case you can install and


start using the </span><st1:PersonName><span style='font-size:10.0pt;


 font-family:Tahoma'>Adobe</span></st1:PersonName><span style='font-size:10.0pt;


font-family:Tahoma'> product on your new computer, which will automatically detect


the problem if you already had two computers activated. The activation process


will guide you through the new activation, even if the prior computer is no


longer available.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>My serial number was


rejected. What does that mean?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>While


processing the activation, the </span><st1:PersonName><span style='font-size:


 10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> activation application may


determine that the serial number you provided is either invalid (non-genuine)


or has been explicitly revoked. In either case you will receive a message, and be


given the opportunity to enter a new serial number for your </span><st1:PersonName><span


 style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> software product.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>My company purchases </span></b><st1:PersonName><b


 style='mso-bidi-font-weight:normal'><span style='font-size:10.0pt;font-family:


 Tahoma'>Adobe</span></b></st1:PersonName><b style='mso-bidi-font-weight:normal'><span


style='font-size:10.0pt;font-family:Tahoma'> licenses under a volume agreement.


How <span class=GramE>does activation</span> affects me?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>Product


activation applies mostly to the individual retail versions of </span><st1:PersonName><span


 style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> Acrobat 9 and is generally not


part of the </span><st1:PersonName><span style='font-size:10.0pt;font-family:


 Tahoma'>Adobe</span></st1:PersonName><span style='font-size:10.0pt;font-family:


Tahoma'> Open Options programs. In some regions, however, activation might


apply to certain volume licensing programs. Volume licensing customers who


order </span><st1:PersonName><span style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> software products should order


licensing program-specific CD sets. Contact your </span><st1:PersonName><span


 style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> Authorized Reseller or customer


service representative if you have questions, or see </span><st1:PersonName><span


 style='font-size:10.0pt;font-family:Tahoma'></span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> <a


href="http://www.adobe.com/aboutadobe/openoptions/">Adobe Open Options</a>.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>Who can I contact for


more information?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>You can contact


an <a href="http://www.adobe.com/activation/phonenumbers.html">Adobe Customer


service agent</a> to help you with your activation problem. <o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>Additional


information and details on activation are available at the <a


href="http://www.adobe.com/go/activation">Adobe Product Activation center</a>.<u><span


style='color:blue'><o:p></o:p></span></u></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><span


style='mso-spacerun:yes'></span><o:p></o:p></span></p>





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