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<div class=Section1>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal align=center style='text-align:center'><st1:PersonName><b


 style='mso-bidi-font-weight:normal'><span style='mso-bidi-font-size:10.0pt;


 font-family:Tahoma'>Adobe</span></b></st1:PersonName><b style='mso-bidi-font-weight:


normal'><span style='mso-bidi-font-size:10.0pt;font-family:Tahoma'> Software


Activation Connection<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>I did not see a


dialog asking me to activate. In previous versions of Adobe software I was


explicitly prompted to activate. What has changed?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>Activation


in Acrobat 9 and later products is easier to accomplish. Activation occurs silently


in the background. <o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>You will


only receive a message if activation problems occur. For instance:<o:p></o:p></span></p>





<ul style='margin-top:0pt' type=disc>


 <li class=MsoNormal style='mso-list:l0 level1 lfo3;tab-stops:list 36.0pt'><span


     style='font-size:10.0pt;font-family:Tahoma'>There is a problem with your


     serial number.<o:p></o:p></span></li>


 <li class=MsoNormal style='mso-list:l0 level1 lfo3;tab-stops:list 36.0pt'><span


     style='font-size:10.0pt;font-family:Tahoma'>The software activation application


     detects that your serial number has been used to activate more machines


     than the maximum number allowed by the software license agreement.<o:p></o:p></span></li>


</ul>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b><span style='font-size:10.0pt;


font-family:Tahoma'>I see a message that says Im unable to connect to the


Internet. Why?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>The


application found that the connection to the Internet was either blocked or


unavailable. Check your network cable or wireless connection, and then launch


your web browser and navigate to a public website, for example, <a


href="http://www.adobe.com">www.adobe.com</a>, <a href="http://www.google.com">www.google.com</a>,


or <a href="http://www.bbcnews.com">www.bbcnews.com</a>. If you cant navigate


to any of these public sites, then you are not connected to the Internet.


Please check with your Internet service provider to fix the problem.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b><span style='font-size:10.0pt;


font-family:Tahoma'>Im able to connect to most sites on the Internet, but not


to </span></b><st1:PersonName><b><span style='font-size:10.0pt;font-family:


 Tahoma'>Adobe</span></b></st1:PersonName><b><span style='font-size:10.0pt;


font-family:Tahoma'> for activation. Why?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>If you can


connect to public sites on the Internet, but you cant connect to </span><st1:PersonName><span


 style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span


style='font-size:10.0pt;font-family:Tahoma'> to activate your software, then


your network access is probably controlled by a proxy server. Some network


configurations within corporate networks and educational institutions use proxy


servers to improve performance when accessing popular sites, and also to filter


access to other servers. Please contact your network administrator to verify


that your computer proxy settings are set according to your organizations


policy and specific configuration.<o:p></o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;


font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:


normal'><span style='font-size:10.0pt;font-family:Tahoma'>Im still having


activation problems. Who can I contact?<o:p></o:p></span></b></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>Additional


information and details on activation are available at the <a


href="http://www.adobe.com/go/activation">Adobe Product Activation center</a>.<u><span


style='color:blue'><o:p></o:p></span></u></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>





<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>You can


also contact an <a href="http://www.adobe.com/activation/phonenumbers.html">Adobe


Customer service agent</a> to help you with your activation problem. <o:p></o:p></span></p>





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