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Microsoft ַ֧ڲͬʱļ۸ͬиģˡ
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 Office ͻĲƷ֧

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ԴOffice Ʒ֧ Web վ(http://www.microsoft.com/china/office/support.asp)Ҫ븺ֵ֧רҵԱͨ벦 Microsoft 
Ʒַ֧绰(http://support.microsoft.com/directory/worldwide/zh-cn/phone.asp)һ֯ǵ֧Դҳ 
(http://www.microsoft.com/china/support/faq/)Իÿʺķ֧ѡ
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Microsoft ֤֧ģǶԡMicrosoft ֤֧ġѡ׼Ҫ߱
κΪ֯ûṩйʹ Microsoft Ʒġĺ Microsoft 
Ʒߵַ֧֤֧Ϊ Microsoft ƷΪڶĵƷṩ
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йϸϢ Microsoft ֤֧ Web վ(http://www.microsoft.com/china/support/premier/3.htm)

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=====================
Ҫ Microsoft ӹ˾ĵ绰ʱܷ仯ȫ֧ Web վ 
(http://support.microsoft.com/directory/ww.asp?sd=gn) ˽µϵϢ
ڵû Microsoft ֲ֧ţṩ Microsoft ƷĹ˾ϵ
Argentina
Microsoft de Argentina S.A. 
Fax: (54-11) 4316-1922 
Customer Service: (54-11) 4316-4600 
Technical Support: (54-11) 4316-4664
Armenia
See Russia
Australia
Microsoft Pty. Ltd. 
Phone: 13 20 58 
Fax: 612 9023 5021 
Technical Support: 13 20 58 
Austria 
Microsoft Ges.m.b.H. 
Phone:(+43) 1 610 64 -0 
Fax: (+43) 1 610 64 -200 
InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at 
Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 
67029,austria@msdirectservices.com 
Standard Support (Installation and Handling): +43-1-50222-2255
Azerbaijan 
See Russia 
Belgium 
Microsoft NV 
Phone: (+32) 2 7043000 
Fax: (+32) 2 7043535 
TechNet Subscription: +353 1 703 8738 
MSDN Subscription: (+32) 2 5138684 
Microsoft Information Center: +32 2 5133113 
Technical Support: 
(+32) 2 513 32 74 (Dutch speaking) 
(+32) 2 502 34 32 (English speaking) 
(+32) 2 513 22 68 (French speaking) 
Belarus 
See Russia 
Bolivia 
See Uruguay 
Brazil 
Microsoft Informatica Ltda. 
Phone: (55) (11) 5514 - 7100 
Fax: (55) (11) 5514 - 7106/5514-7107 
Technical Support: 
Phone: (55) (11) 5504-2155 
Fax: (55) (11) 5504-2227 
Automatic Fax: (55) (11) 5506-8506 
Bulletin Board Service: (55) (11) 5506-1234 
Customer Services: (55) (11) 822-5764 
Customer Services Fax: (55) (11) 822-6227 
Canada 
Microsoft Canada Co. 
Head Office Phone: 1 (905) 568-0434 
Customer Information Centre: 1 (800) 563-9048 
Technical Support: 
Desktop Systems including Microsoft Windows 95: (905) 568-4494 
Microsoft Office and Office Components: (905) 568-2294 
Other Standard Technical Support: (905) 568-3503 
Priority Support Information: (800) 668-7975 
Text Telephone (TTY/TDD) (905) 568-9641 
Caribbean 
Microsoft Caribbean, Inc. 
Phone: (809) 273-3600 
Fax: (809) 273-3636 
Technical Support (Soporte Tecnico): (408) 953-8086 
Support E-mail (Correo Electronico para Soporte Tecnico): mscasup 
Customer Service (Centro de Servicios): (800) 297-5982 for area codes 787 & 809 only 
Customer Service E-mail (Correo Electronico para Atencion a Usuarios): msccatus 
Central America 
Technical Support (Soporte Tecnico): (506) 298-2020 
Support E-mail (Correo Electronico para Soporte Tecnico): mscasup 
Customer Service (Centro de Servicios): (506) 298-2000 
Customer Service E-mail (Correo Electronico para Atencion a Usarios): mscarsup 
Support Web site 
Chile 
Microsoft Chile S.A. 
Phone: (56) 2-330-6000 
Fax: (56) 2-330-6190 
Customer Service: (56) 2-800-330600 
Personal Operating System and Applications: 
Phone: (56) 2-330-6222 
Fax: (56) 2-341-1439 
й 
Microsoft (China) Co. Ltd 
֪· 49 ű 
룺100080 
绰(86) 10-6261 7711 
棺(86) 10-6253 6630 
Microsoft ޵ 
ϺԿ· 30  
޴ 20  200030 
绰(86) 21-64691188(86) 21-6469 8899 
棺(86) 21-6469 1166(86) 21-6469 9900 
Colombia 
Microsoft Colombia 
Carrera 7a. # 71-21 Torre B Piso 7 
Santa Fe de Bogota 
Phone: (57)(1)317-3838 
Fax: (57)(1) 317-3494 
Technical Support: 
Linea de Respuesta Bogota 
Phone: (57)(1) 524-0404 
Other cities: 9800-5-10595 
Fax: (57)(1) 524-0405 
Croatia 
Microsoft Hrvatska d.o.o. 
Trg D. Petrovica 3 
10 000 Zagreb 
Croatia 
Phone: (385) 1 4802 500 
Fax: (385) 1 4843 688 
Product Support: (385) 1 393539; e-mail: hot-line@microsoft.hr 
Customer Service: (385) 0800 300 300; e-mail: info-line@microsoft.hr 
Czech Republic 
Microsoft s.r.o. 
Phone (+420) (2) 611 97 111 
Fax: (+420) (2) 611 97 100 
Technical Support: (+420) (2) 2150 3222 
Denmark 
Microsoft Denmark 
Phone: (45) (44) 89 01 00 
Fax: (45) 44 68 55 10 
Technical Support: 
Phone: (45) 44 89 01 11 
Microsoft Sales Support: (45) 44 89 01 90 
Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed 
instructions) 
Microsoft MSDL (BBS): (45) 44 66 90 46 
Dominican Republic 
See Central America 
Dubai 
Microsoft Middle East 
Phone: (971) (4) 3973888 
Fax: (971) (4) 3972244 
Technical Support (Personal Operating Systems & Desktop Applications only): 
Phone: (971) (4) 3975443 
Fax: (971) (4) 3972304 
E-mail: mswsgulf@microsoft.com 
Customer Service Center (Version upgrade / TechNet and MSDN subscription): 
Phone: (971) (4) 3975752 
Fax: (971) (4) 3972304 
Ecuador 
Corporation Microsoft del Ecuador S.A. 
Phone/PBX: (593 2) 460453 
Fax: (593 2) 463093 
Technical Support:  (593 2) 258025 
Customer Service: (593 2) 258025
Egypt
Technical Support (Personal Operating Systems & Desktop Applications, and 
Development Tools "Installation ONLY"): 
Tel: (202) 338 8724, (202) 338 9794 
Fax: (202) 360 4976 
E-mail: mssupport@gbrands.com
England
See United Kingdom
Estonia
Technical Support: (+372) 650 49 99 
Finland
Microsoft OY Phone: +358-(0) 9-525 501 
Fax: +358-(0)9-878 8770 
Technical Support: 
Phone: +358-(0) 9-525 502 5026 
Standard +358 (0) 9-525-502-500 
Priority: +358 (0) 9-525-502-20 
France 
Phone: (33) 825 827 829 (*) 
Customer Svc. Phone: (33) 0 825 827 829 (*) 
Fax: (33) 01 64-46-06-60 
Telex: MSPARIS 604322 
Customer Svc. Phone: (33) 0 825 827 829 (*) 
Technical Support: 
Phone: (33) 825 827 829 (*) access code 1020 
Fax: (33) 1 69 28 00 28 
(*) indigo number 0,99 F TTC per minute 
French Polynesia
See France
Georgia
See Russia
Germany
Microsoft GmbH Phone: 089/3176-0 
Fax: 089/3176-1000 
Telex: (17) 89/83 28 MS GMBH D 
Information: 089/3176 1199 
Prices, updates, etc.: 01805 / 25 11 99 
Standard Support (Installation and Handling): 01805/67 22 55 
General information about Microsoft Support in Central Europe: Fax: 1805-25-1191
Greece 
Microsoft Hellas, S.A. 
Phone: (30)(1) 6806-775 through (30)(1) 6806-779 
Fax: (30)(1) 6806-780 
Technical Support: 
Phone: (30) (1) 6806111 
Fax: (30) (1) 6809528
Gulf & Eastern Mediterranean
PO Box 52244 
Dubai, UAE 
Tel: 971 4 3973888 
Fax: 971 4 3972244 
Personal Support: (Personal Operating Systems & Desktop Applications ONLY) 
Gulf (Bahrain, Malta, Qatar and United Arab Emirates) 
Phone - (971) 4 3975443 
Fax - (971) 4 3972304 
E-Mail = mswsgulf@microsoft.com 
Lebanon (Cyprus and Lebanon) 
See Lebanon 
Oman 
See Oman
йر
Microsoft Hong Kong SAR, PRC Limited 
棺(852) 2560-2217 
Microsoft Ϣߣ(852) 2804-4234 
֧֣ 
˼֧֣(852) 2804-4222 
רҵ֧֣(852) 2804-4288
Hungary
Microsoft Hungary 
Phone: (+36) (1) 437-2800 
Fax: (+36) (1) 437-2899 
Customer Services: (+36) (1) 267-4636 (2MSINFO) 
Technical Support: (+36) (1) 267-7846 (2MSSUGO)
Iceland
See Denmark
India 
Microsoft India 
Phone: (91) (80) 559-5733, (91) (11) 6294600, 6294601, (91) (22) 2850193 
Fax: (91) (80) 559-7133, (91) (11) 629-2650 
Indonesia
Microsoft Indonesia - Jakarta 
Technical Support: 
Phone: (62 21) 570 42 54 
Fax: (62 21) 520 81 22
Ireland
Technical Support: 
Phone: (353) 1 706 5353 
See United Kingdom
Israel
Microsoft Israel Ltd. 
Reception: 
Phone: +972-9-952-5353 
Fax: +972-9-952-5333 
Customer Service & Information Center: 
Phone: (+972) 9-9525400 
Fax: (+972) 9-9525411 
Technical Support for Windows, Office and Microsoft Fun: 
Phone: +972-9-9525400 
Fax: +972-9-9525403
Italy 
Microsoft Srl 
Phone: (39) (2) 70-398-398 
Fax: (39) (2) 7039-2020 
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600 
Customer Service (New product info, product literature): (39) (2) 70-398-398 
Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398 
Technical Support: (39) (2) 70-398-398 
Microsoft Consulting Service: (39) (2) 70-398-398 
Japan
Microsoft Company Ltd. 
Technical Support (Standard Support): (81) (3) 5354-4500 
Technical Support options/Support Contract: (81) (3) 5354-4700 
Channel Marketing Information Center (Presales Product Support): 
Tokyo Phone: (81) (3) 5454-2300 
Osaka Phone: (81) (6) 6347-9300 
Customer Service Phone (Version upgrade/Registration): 
Phone: (81) (48) 226-5500 
Fax: (81) (48) 226-5511
Kazakhstan
See Russia
Kingdom of Saudi Arabia
Microsoft Arabia 
Riyadh, Kingdom of Saudi Arabia 
Tel: (966) 1 2180808 
Fax: (966) 1 2180809 
Technical Support: 
Tel: 800 1242255 (toll free) 
Fax: (966) 1 218-0821 
E-mail: saudimss@microsoft.com 
Support Web site 
Kyrgyzstan
See Russia
Korea
Microsoft CH 
Phone: (82) (2) 531-4500 
Fax: (82) (2) 531-1724 
Game and Hardware Service Center: 080-645-1000 (toll free domestic only) 
Customer Satisfaction Center: 080-985-2000 (toll free domestic only), (82) (2) 
558-8161 
Technical Support Center: (82) (2) 508-0040 
Microsoft FastTips: (82) (2) 3453-7555 
Support Sales: (82) (2) 531-4544 
Support Web site
Kuwait
PO Box 5244 
13053 Safat 
Tel: +965-243-0248 
Fax: +965-243-0249 
Technical Support (Personal Operating Systems, Desktop Applications and Developer 
Tools ONLY): 
Tel: +965-243-1071
Latin America
Microsoft Latin American Headquarters (U.S.A.) 
Phone: (305) 489-4800 
Fax: (305) 491-1616 
Technical Support: (214) 714-9100 
Customer Service: (425) 936-8661
Lebanon (Cyprus and Lebanon)
Phone - (961) 1 983348 
Fax - (961) 1 983349 
E-Mail = mts@lebanon-online.com.lb
Liechtenstein
See Switzerland
Luxembourg
Microsoft NV 
Phone: +32 2 730 39 11 
Microsoft Support Network Info. Center +31-800-9977-57 
TechNet Subscription: +353-1-703 8738 
MSDN Subscription: +353-1-708-8690 
Microsoft Information Center: +32-2-481 52 52 
Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI) 
Technical Support: 
+32 2 513 32 74 (Dutch speaking) 
+32 2 502 34 32 (English speaking) 
+32 2 513 22 68 (French speaking) 
See also Netherlands
Malaysia 
Microsoft (Malaysia) Sdn Bhd: 
Phone: +6 (03) 757-2266 
Fax: +6 (03) 757-2265 
Customer Services: 
Phone: Toll-free - 1-800-88-3249 
Fax: +6 (03) 758-5011 
Technical Support: 
Phone: +6 (03) 793-9595 
Fax: +6 (03) 295-2065 
Mxico
Microsoft Mxico, S.A. de C.V. 
Distributor Service (Atencion a Distribuidores): (52)(5) 267-2110 
Customer Service (Atencion a Clientes): (52)(5) 265-3380 
Operating Systems and Desktop Applications Support (Soporte Sistemas Operativos y 
Applicaciones de Escritorio): (52)(5) 265-3399 
Server and Developer Support (Soporte de Servidores y Herramientas de Desarrollo): 
(52)(5) 267-2190 
Fast Tips: (52)(5) 2612199 
Microsoft BBS 628-6200/02 MSMEXICO sin password
Middle East 
Microsoft Middle East 
Phone: (971) 4 397 3888 
Fax: (971) 4 397 2244 
Technical Support (Personal Operating Systems & Desktop Applications ONLY): 
Phone: (971) (4) 397 5443 
Fax: (971) (4) 397 2304 
E-mail: mswsgulf@microsoft.com 
Customer Service Center (Version upgrade / TechNet and MSDN subscription): 
Phone: (971) (4) 299 5082 
Fax: (971) (4) 299 5097
Mongolia
See Russia
Morocco
Microsoft Afrique du Nord et de l'Ouest 
Phone: (212) 2 95 80 80 
Fax: (212) 2 95 85 85
Netherlands, The 
Jaar 2000 informatie centrum 
Netherlands: (020) 5001033 
Belgium: +32-2 7043000 
Luxemburg: +32-2-5139979 
Support and Services 
Product Support: 
Netherlands (Dutch): (020) 5001005 
Netherlands (English): (020) 5001053 
Belgium (Dutch): +32 2 513 31 13 
Belgium (French): +32 2 513 22 68 
Belgium (English): +32 2 502 34 32 
Luxemburg (French): +32 2 513 2268 
Luxemburg (English): +32 2 502 3432 
Netherlands, Belgium and Luxemburg 
Microsoft Consulting Services Benelux 
+31 (0)20 5001005 
Information Services and Subscriptions 
TechNet 
Netherlands: (020) 5001035 
Belgium: +32 2 5022176 
Luxemburg: +32 2 5022176 
Microsoft Developer Network 
Netherlands: (020) 5001037 
Belgium: +32 2 5138684 
Luxemburg: +32 2 5138684 
New Zealand
Microsoft New Zealand Ltd 
Phone: 64 (9) 357-5800 
Fax: 64 (9) 357-0868 
Technical Support: 
Phone: 64 (9) 357-5575 
Fax: 64 (9) 357-5577 
Northern Ireland 
See United Kingdom 
Norway 
Microsoft Norway AS 
Phone: +(47) 22 02 25 00 
Fax: +(47) 22 95 06 64 
Technical Support: 
Standard: + (47) 22 02 25 50 
Priority: + (47) 22 02 25 45 
Premier: + (47) 22 02 25 46 
Microsoft Sales Support: +(47) 22 02 25 80 
Microsoft MSDL: +( 47) 22 18 22 09 
Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains detailed 
instructions) 
Oman
Phone - 968 691191 
Fax - 968 698568 
E-Mail = mspss@gto.net.om
Pakistan
Phone: 92 21 111 674357 
Fax: 92 21 4533370 
E-mail: mssupport@nets.net.pk 
Customer Service Center (Version upgrade / TechNet and MSDN 
subscription): 
Phone: (971) (4) 3975752 
Fax: (971) (4) 3972304
Panama
Technical Support (Soporte Tecnico): (506) 298 2020 
Support E-mail (Correo Electronico para Soporte Tecnico): mscasup 
Customer Service (Centro de Servicios): (506) 298 2000 
Customer Service E-mail (Correo Electronico para Atencion a Usuarios): msccatus
Papua New Guinea
See Australia
Paraguay
See Uruguay
Per 
Phone: (511) 421-1200 
Fax (511) 4217307 
Technical Support: 
(511) 2155002 & (511) 2155005 
Philippines
Phone: (632) 811-0062 
Technical Support: 
Phone: (632) 892-2295/2495 
Fax: (632) 813-2493
Poland
Microsoft Sp. z o.o. 
Phone: +(48-22) 661-54-00 
Fax: +(48-22) 661-54-34 
Technical Support: +(48-22) 865-99-66 
Information Service: +(48-22) 865-99-33
Portugal
Microsoft Portugal MSFT, Lda. 
Phone: (351) 21 4409200 
Fax: (351) 21 4412101 
Technical Support: 
Standard Support: (351) 21 4409280 
Fax : (351) 21 4411655
Puerto Rico
Technical Support (Soporte Tecnico): (408) 953 8086 
Support E-Mail (Correo Electronico para Soporte Tecnico): mscasup@microsoft.com. 
Customer Service (Centro de Servicios): (800) 297 5982 for area codes 787 & 809 only 
Customer Service E-mail (Correo Electronico para Atencion a Usuarios): 
msccatus@microsoft.com.
Romania
Microsoft s.r.l. 
Phone: (+40) (1) 222 90 16 
Fax: (+40) (1) 222 90 12 
Technical Support: (+40) (1) 312 09 48
Russia 
Microsoft Z.A.O. 
Microsoft Information Center: 
Phone: 
Moscow: +7 (095) 916-7171 
St.Peterburg: +7 (812) 118-3636 
Novosibirsk: +7 (3832) 119-019 
Kiev +380 (044) 2305101 
Fax: 
Moscow: +7 (095) 916-7112 
Technical Support: 
Phone: 
Moscow: +7 (095) 745-5445 
St.Peterburg: +7 (812) 118-3636 
Novosibirsk: +7 (3832) 119-019 
Kiev +380 (044) 2305102 
Fax: 
Moscow: +7 (095) 916-7112
Scotland
See United Kingdom
Singapore
Microsoft Singapore Pte Ltd 
Phone: (65) 337-6088 
Fax : (65) 337-6788 
Customer Services Phone: (65) 324-5255 
Customer Services Fax: (65) 324-6181 
Product Support Services: 
Phone: (65) 378-3600 
Fax: (65) 378-3662
Slovakia
Microsoft Slovakia s.r.o. 
Bratislava Business Center IV 
Prievozska 6/A 
821 09 Bratislava 
Slovak Republic 
Phone: +421-7-5341 9841 
Fax: +421-7-5341 9840 Hotline: +421-7-67 296 296 
Infoservice: +421-7-67 296 297 
Y2K Infoservice: +421-7-67 296 200 
Slovenia
Microsoft d.o.o. 
Phone: (+386) (1) 5 800 800 
Fax: (+386) (1) 5 800 822 
Technical Support: (+386) (1)  585 3449
South Africa 
Microsoft South Africa 
All services 
Phone: (+27)11 257 0000 or 
0860225567 (inside South Africa) 
Fax: (27)11 257 0257 
Technical Support Fax: (+27)11 257-0424 
South East Africa and Indian Ocean Islands
See South Africa
Spain
Microsoft Iberica SRL 
Inside Spain 
Phone: 902 197 198 
Fax: 91 803 8310 
Technical Support: 902 197 198 
Customer Service: 902 197 198 
Fax Back telephone: 902 197 198 
 
Outside Spain 
Phone: (34) 91 353 69 60 
Fax: (34) 91 803 8310 
Technical Support: (34) 91 353 69 60 
Customer Service: (34) 91 353 69 60 
Fax Back telephone: (34) 91 353 69 60
Sweden 
Microsoft AB 
Phone: +46-(0)8-752 56 00 
Fax: +46-(0)8-750 51 58 
Technical Support: 
Standard: +46-(0) 8- 752 09 29 
Priority: +46 (0) 8 751 09 80 
Premier: +46 (0) 8 632 57 01 
Sales Support: +46-(0)8- 752 56 30 
Switzerland 
Microsoft AG 
Phone: 01-839 61 11 
Fax: 01-831 08 69 
Customer Service Phone: 0848-858-868 
Microsoft Info-Service, Postfach, 8001 Zrich, Fax: 01 311-72-27 
Technical Support: 
Standard Technical Support (German speaking) Installation and Handling: Phone 0848 
80 - 2255 
Standard Technical Support (French speaking): Phone 022-738 96 88 
General information about Microsoft Support in Central Europe: Phone 0848-80-2330 
Tajikistan 
See Russia 
й̨
Microsoft Taiwan Corp. 
绰(886) (2) 2504-3122 
棺(886) (2) 2504-3121 
֧֣ 
绰(886) (2) 2508-9501 
棺(886) (2) 2508-9575
Thailand 
Microsoft (Thailand) Limited 
Phone: (662) 266-3300 
Fax: (662) 266-3310 
Product Support: 
Phone: (662) 613-7208 through 11 
Fax: (662) 613-7198 
Turkey
Microsoft Turkey 
Phone: 90 (212) 258 59 98 
Fax: (90 (212) 258 59 54 
Support Hotline: 
Phone: 90 (212) 275 2466 
Fax: 90 (212) 272 7755
Turkmenistan
See Russia
Ukraine
01001, Kyiv, Postbox B-549 
Microsoft Information Center: 
(044) 230-51-01 
Technical Support: 
Kyiv: (044) 230-51-02 
Support Web site 
See also Russia 
United Kingdom
Microsoft Limited 
Phone: (0870) 60 10 100 
Fax: (0870) 60 20 100 
Technical Support: 
Desktop Applications, Home Products, Personal Operating Systems and hardware. 0870 
50 10 100 
Developer Products 0870 50 10 200 
Business Systems 0870 50 10 300 
Customers phoning from Ireland should dial 706 5353 for technical support. 
Pre-Sales Information: Microsoft Connection (0345) 00 2000
Uruguay
Technical Support: 
Phone: (598) (2) 774934 
Fax: (598) (2) 774935 
See also Uruguay Online
Uzbekistan
See Russia
Venezuela
Corporation MS 90 de Venezuela S.A. 
Other information: (582)265-9922 
Fax: (582)265-0863 
Technical Support: (582) 993-6755
Wales
See United Kingdom
ע   Microsoft ַ֧ڲͬʱļ۸ͬиģˡ֪ͨ

